Policies

Tempheat Damage Waiver Policy

Updated: November 1, 2018
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TEMPHEAT DAMAGE WAIVER CHARGE IS NOT AN INSURANCE POLICY

The Damage Waiver is administered internally by Tempheat. It is set up to cover the everyday minor and major accidental damages that occur to our equipment that our customers do not want to pay for and we do not want to charge for.

It encourages customers to report damages to our equipment rather than trying to hide them and causing safety problems.

It takes care of a void in most customers’ insurance policies where the deductible is in a lot of cases higher than the damage cost.

The Damage Waiver carries a cost of 7% and is automatically calculated into the rental invoice, it is not refundable.

The Damage Waiver covers accidental equipment damage and vandalism if accompanied by a Police Report up to a maximum of $2500.00 per Rental Contract.

The Damage Waiver does NOT cover:

• Stolen, Lost or Missing equipment
• Misuse or abuse of equipment.
• Customer Negligence.
• Damage incurred by a third party.
• Tires and Glass.
• Equipment that is Sub Rented.

The Renter has the option to decline the Damage Waiver and Tempheat has the option to decline to offer the Damage Waiver.

If the Damage Waiver is declined, then the Renter agrees to pay any and all costs incurred by Tempheat to replace, repair or restore the equipment to its original condition and rental charges incurred until the rental equipment is put back into the rental fleet.

We also reserve the right to ask for a damage deposit of a minimum of $200.00 per rental contract if the Damage Waiver is declined.

Tempheat Out of Service Area Policy

Updated: November 1, 2018
Printable Document Here

Tempheat has and will always strive to provide excellent service for their customers. Occasionally customers will rent equipment for use in remote locations. If an equipment failure occurs, it can be challenging to resolve the issue. Tempheat will not assume liability for costs incurred with servicing or exchanging the equipment out of our service area.

The Tempheat Service Area is defined by the following conditions:

• 80 km or one-hour drive, whichever comes first, from the nearest Tempheat location. And,
• The site must be accessible by a maintained provincial road. And,
• The site must be equipped with proper restrooms and necessities. And,
• The site must have phone or cell service.

If the location or site fails to meet these conditions, the customer will be responsible for all the following costs:

• All labour costs.
• Transportation of service personnel to and from the site.
• Transportation of parts, tools and lubricants to and from the site.
• Meals and lodging for the duration of the service personnel stay.
• To provide security for the service personnel, parts and equipment to and from the site.
• All rental costs for the duration of time that the equipment is out until it is returned to one of the Tempheat locations.

Tempheat will assume responsibility for the parts if equipment failure is deemed to be normal wear and tear.  All other costs are responsibility of the customer.